Platinum Casino Privacy Policy

This Privacy Policy explains how Platinum Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our gaming services, contact support or otherwise interact with us. It is intended to help you understand the choices available to you and the way privacy is considered throughout the player experience.

Platinum Casino is intended for individuals aged 18 or older. By using the website, you acknowledge that you have read this policy. Where additional notices are provided during registration, payment or a specific service, those notices should be read together with this policy.

Information We Collect

We collect information that is necessary to operate the website, establish and maintain player accounts, process transactions, provide support and meet applicable compliance obligations. The type of information collected may depend on how you use Platinum Casino.

Information You Provide

• Identity and contact details, such as your name, date of birth, residential address, telephone number and email address.
• Account credentials and preferences, including your username, password and communication choices.
• Payment and transaction information, including deposits, withdrawals, payment method details, transaction amounts and related records. Payment information may be handled by specialised payment providers.
• Information submitted during verification, such as identification documents, proof of address or other documents reasonably needed to confirm account details.
• Messages, requests, feedback and other information you provide when communicating with customer support or participating in promotions.

Information Collected Automatically

When you access the website, certain technical and usage information may be recorded. This can include your IP address, device type, browser, operating system, language settings, referring pages, pages viewed, session dates and times, and interactions with website features. We may also collect information about errors, performance and security events to help maintain a reliable service.

How We Use Information

Platinum Casino uses personal information for clear and legitimate operational purposes, including:

• Creating, administering and securing your account.
• Processing deposits, withdrawals, bonuses and other account-related transactions.
• Confirming identity, age and account information where verification is required.
• Detecting, investigating and preventing fraud, payment abuse, collusion, money laundering, unauthorised access and other harmful or prohibited activity.
• Providing customer service, responding to enquiries and resolving complaints.
• Personalising website content, improving navigation and evaluating the performance of games and services.
• Sending service notices, security alerts, account messages and other communications needed to administer the relationship.
• Sending marketing communications where permitted and where your preferences allow it.
• Maintaining records, managing risks, enforcing our terms and protecting the rights, property and safety of Platinum Casino, its players and third parties.

We may use aggregated or otherwise de-identified information for analysis, reporting and service improvement. Such information is not intended to identify an individual player.

Cookies and Similar Technologies

Platinum Casino may use cookies, pixels, local storage and comparable technologies. These technologies are small files or signals that allow the website to recognise a browser, remember settings and understand how services are used.

Cookies may be used to keep you signed in, support security controls, remember language or display preferences, measure website performance, understand traffic patterns and provide relevant promotional functionality. Some cookies may be placed by service providers acting on our behalf.

You can adjust cookie controls through your browser or device settings. Disabling certain cookies may affect account functionality, game loading, authentication, payment processes or other parts of the website. Where applicable, the website may also provide its own cookie preference controls.

Data Sharing

We do not treat personal information as a public resource. We may disclose information to selected recipients when necessary to provide services, protect users, manage operations or comply with applicable obligations.

• Payment processors, banks and financial service providers that facilitate deposits, withdrawals and transaction checks.
• Technology, hosting, security, analytics, customer support and communications providers that process information under appropriate service arrangements.
• Verification, fraud prevention and risk management providers that help assess account activity and protect the platform.
• Professional advisers, auditors, insurers and other business partners where their involvement is reasonably required.
• Competent authorities, courts, law enforcement bodies or other authorised parties when disclosure is required or reasonably necessary.
• A purchaser, successor or other relevant party in connection with a restructuring, merger, acquisition, sale of assets or similar business transaction.

Service providers are expected to process information only for appropriate purposes and to apply safeguards suitable to the nature of the information. We do not authorise third parties to use personal information for unrelated purposes without a valid basis.

Data Security

Platinum Casino uses administrative, technical and organisational measures designed to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and restrictions on staff access.

No online service, network or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised account activity. We may restrict access or request additional verification when needed to protect an account or the wider platform.

Data Retention

We retain personal information for as long as it is reasonably necessary for the purposes described in this policy. The retention period may depend on the nature of the information, the type of relationship we have with you, the status of an account, unresolved disputes, security investigations and operational requirements.

Some records may need to be kept for longer to establish or defend legal claims, maintain business records, address fraud or security matters, or meet applicable record-keeping expectations. When information is no longer required, we may delete it, anonymise it or securely isolate it in accordance with our procedures.

Your Rights

Depending on your location and the circumstances of the request, you may have rights concerning your personal information. These may include the ability to:

• Request access to personal information held about you.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Request deletion or restriction of information where there is a valid basis to do so.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Opt out of marketing communications without affecting essential account or service messages.
• Request information about relevant data handling practices or, where applicable, receive a copy of certain information in a usable format.

Rights are not absolute and may be subject to verification, security needs, transaction obligations or other lawful limitations. To protect players, we may ask for information confirming your identity before responding. If a request cannot be fulfilled, we will aim to explain the reason and identify any available options.

Third-Party Services

The website may contain links, integrations or features supplied by third parties. These services can include payment facilities, identity verification, analytics, social features, advertising tools and customer communications. When you use a third-party service, that provider may collect and process information under its own privacy notice.

Platinum Casino does not control the privacy practices, security measures or content of independent third parties. We encourage you to review the relevant terms and privacy information before submitting personal details through an external service. The presence of a link or integration does not, by itself, mean that Platinum Casino endorses every practice of that provider.

International Transfers

Some service providers or business partners may process information in a country other than the country where you live or access Platinum Casino. As a result, personal information may be transferred, stored or accessed across borders.

Where such transfers occur, we seek to use reasonable safeguards appropriate to the circumstances. These may include contractual protections, access restrictions, security controls and other measures intended to preserve the confidentiality and integrity of personal information. International processing may also be subject to the laws of the country where the information is handled.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements or privacy practices change. The updated version will be published on the website with a revised effective date where appropriate. Changes become effective when posted unless a different effective date is stated.

We encourage you to review this page periodically. If a change materially affects how personal information is used, Platinum Casino may provide an additional notice through the website, by account communication or by another appropriate method.

Contact Information

If you have a privacy question, wish to make a request or need clarification about this policy, contact Platinum Casino at [email protected]. Please provide enough information for us to understand your request, but do not send unnecessary payment details, passwords or other sensitive information in an initial message.

We will review privacy enquiries and respond within a reasonable period, subject to identity verification, the complexity of the request and any applicable limitations. This policy should be read with the website terms, responsible gaming information and any specific notices presented when you use particular Platinum Casino services.

Last updated: 8 September 2026